Genie Garage Door Not Opening But Motor Running

If you find that it keeps running this can present a problem in your system.

Genie garage door not opening but motor running.

In most cases the cause will be a stripped gear or a chain that has come off the sprocket. The motor will run but will not move the chain. See your owner s manual for more details. Check to see if there are any metal parts that have slid down to bar access.

There s something wrong with the garage door opener that s stopping it from opening the door for you. Find genie owners manuals programming support and helpful answers to your garage door opener product questions here. Troubleshooting guide for models 1022 1024 1042 2022 2024 2042 2027. If this is the case the motor will run but as the chain isn t where it should be it can t generate the lift to open the door.

The method to reengage the carriage depends on the model of garage door opener you own. If there are locate the locking knob or handle and use it to disengage the lock. A number of issues could be to blame for your garage door not opening. Search for genie replacement parts for your model number genie garage.

Follow this troubleshooting guide to find the fix be it a diy or a professional one. If this is the reason you will need to reengage the carriage. If the motor is running but the door doesn t budge it s time to ask yourself if it might be locked. As the shoe moves into the trolley the emergency release should reset but if the release is jammed or broken that might not be happening.

Your garage door may be disconnected from the opener. Genie excelerator series garage door opener self diagnostic troubleshooting. When the cord is pulled the motor is disengaged from the chain. Image taken from a chamberlain manual.

Genie garage door opener opening or closing problem fix. If the chain or belt moves then the opener motor is ok and the problem is probably at the emergency release. In a typical situation the motor for your garage door opener should stop running once the door has closed. The motor should be driving a chain or belt.